Refund policy

Thank you for choosing SUVPrime. We are committed to providing you with an exceptional ride experience. If you are not completely satisfied with your service or booking, please review our Return and Refund Policy.

1. Cancellations

  • Booking Cancellations: You may cancel your ride booking at any time before the scheduled pickup time. Cancellations made within 12 hours of the ride will be subject to a cancellation fee of [percentage or amount].

  • How to Cancel: To cancel your ride, please contact our customer service team via email at [email address] or phone at [phone number].

  • Refunds for Cancellations:

    • If you cancel at least 12 hours before the scheduled pickup time, you will be refunded [full amount or percentage] of the booking cost.

    • Cancellations made within 12 hours will incur a cancellation fee, and the rest will be refunded accordingly.

2. Refunds for Non-Services

If the ride is not provided as per the booking agreement (e.g., in case of vehicle breakdowns, service unavailability), you are entitled to a full refund. Refund requests must be made within 24 hours of the ride time.

To request a refund, please contact us at haik.egiazarian77@gmail.com with your booking details.

3. Refund Process

  • Refund Method: Refunds will be processed using the same payment method that was used for the original booking.

  • Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

4. Ride Issues

If you experience any issues during your ride (e.g., delays, poor service, vehicle cleanliness), we encourage you to notify our customer support team immediately. We will address the issue and work to resolve it promptly.

  • Discounts for Future Rides: In case of dissatisfaction with a ride, we may offer a discount for a future ride instead of a refund, depending on the situation.

5. No Refund Policy for Certain Circumstances

We do not offer refunds in the following cases:

  • Change of mind: If you simply decide not to use the service after the booking.

  • Incorrect information: If incorrect pickup/drop-off details were provided by the customer, leading to a failure to meet expectations.

  • Failure to show up: If the customer is not present at the scheduled pickup time and location.

6. Special Offers and Discounts

Refunds are not applicable on special offers, promotional discounts, or gift cards unless otherwise stated.

7. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of this document.

8. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with your booking, please feel free to contact us: haik.egiazarian77@gmail.com